---
title: I paid but my account isn't updating
slug: account-not-updating
category: troubleshooting
order: 2
tags: [payment, pro, badge, update, sync, stripe, troubleshoot]
description: After paying for Pro, a quick sign-out / sign-in refresh makes your Pro badge appear immediately.
updated: 2026-04-22
---

If you've just paid but the extension still shows you as a free user, a quick refresh fixes it almost every time.

## The 10-second fix

1. Click the Pretty Prompt extension icon in your toolbar.
2. **Sign out**.
3. **Sign back in** with the same email you used to pay.

Your Pro badge should appear immediately.

:::note
Same thing works for the web app — sign out and back in from [app.pretty-prompt.com](https://app.pretty-prompt.com/). Pro access is tied to your account, not your browser.
:::

## Still stuck?

If the badge still doesn't show up:

- Double-check the email on your receipt matches the email you're signed in with. (Google sign-in can sometimes differ from the email used at checkout.)
- Clear the extension's cache: open `chrome://extensions`, click **Details** on Pretty Prompt, then **Clear storage**, then sign in again.
- Reinstall from the [Chrome Web Store](https://chromewebstore.google.com/detail/prettyprompt/opjebobgkipcdimgofkboimilnchghpd).

## Get human help

Email **help@pretty-prompt.com** or open chat support from the [web app](https://app.pretty-prompt.com/). We respond quickly and can manually refresh your Pro badge if needed.