Write better prompts, resolve tickets faster
Support replies are only as good as the prompt behind them. Pretty Prompt reads the ticket in front of you and turns a rough reply into a clear, on-brand, on-policy response, right where you work, so you resolve tickets faster without sounding like a robot.
⭐ 4.9 from 130+ ratings · 40,000+ users
Why your AI replies fall flat
Paste a ticket into a generic AI window and you get a generic answer. It doesn't know the customer's history, your product, or your tone, so you spend more time fixing the reply than writing it yourself.
A good support prompt needs the full ticket context, your policy, and your brand voice. Copy-pasting all of that into a separate tab for every ticket kills your speed and breaks your flow.
Pretty Prompt fixes both. By using the Pretty Chat functionality, it already sees the ticket in your tab, and turns your rough query into a polished, on-brand reply. No tab switching, no copy-paste.
How it works
Open the ticket
On any help desk or inbox in your browser, open the Pretty Prompt side panel. It already sees the page.
Ask for a reply
Ask it to draft a response, or type a rough reply and ask it to optimize to sharpen it.
Send with confidence
Get an on-brand, on-policy reply that needs far less editing, and save it to reuse.
Pretty Prompt works as a web app and a Chrome extension, with Pretty Chat for page context and a library to save your best prompts and templates.
Built for every kind of support work
Ticket replies
Draft a response grounded in the ticket in front of you.
Customer conversations
Prompts that keep tricky replies calm, clear, and on-policy.
Canned responses
Turn your best replies into reusable prompts and templates.
Knowledge base answers
Draft help articles from real tickets and questions.
Translations
Reply to customers in their language without switching tools.
Escalations & summaries
Summarize a thread or hand it off with full context.
Pretty Prompt vs. a separate AI window
| Pretty Prompt | A separate AI window | Copy-paste reply macros | |
|---|---|---|---|
| Best for | Replies grounded in the ticket, instantly | Answers with no ticket context | Fixed scenarios that match a macro |
| Sees the ticket in front of you | Yes, no copy-paste | No, you paste it in | N/A |
| Keeps brand voice and policy | Yes, you set the tone | Depends on the person | Only what the macro hard-codes |
| Adapts to each customer | Yes, rewrites for the ticket | Yes, if you do the work | No, one-size-fits-all |
| Time to a good reply | Seconds, one click | Minutes of copy-paste | Fast but generic |
Best for
Pretty Prompt
Replies grounded in the ticket, instantly
A separate AI window
Answers with no ticket context
Copy-paste reply macros
Fixed scenarios that match a macro
Sees the ticket in front of you
Pretty Prompt
Yes, no copy-paste
A separate AI window
No, you paste it in
Copy-paste reply macros
N/A
Keeps brand voice and policy
Pretty Prompt
Yes, you set the tone
A separate AI window
Depends on the person
Copy-paste reply macros
Only what the macro hard-codes
Adapts to each customer
Pretty Prompt
Yes, rewrites for the ticket
A separate AI window
Yes, if you do the work
Copy-paste reply macros
No, one-size-fits-all
Time to a good reply
Pretty Prompt
Seconds, one click
A separate AI window
Minutes of copy-paste
Copy-paste reply macros
Fast but generic
Need a plan for the whole team? See pricing.
Support prompts FAQ
Stop rewriting replies. Start resolving.
Turn any ticket into an on-brand reply in seconds, grounded in the conversation, right where you work.
⭐ 4.9 · 40,000+ users